Fluentpace

Privacy policy

Who we are

Fluentpace (fluentpace.com) is run by ThirteenTabs Ltd, company number 17326399, registered office 167-169 Great Portland Street, Fifth Floor, London W1W 5PF, England. We are the data controller. Contact: privacy@fluentpace.com.

The short version

  • We collect what is needed to make and deliver your plan: your choices for it, your email and, if you add one, the name for the cover.
  • The free week 1 is made in your browser. Nothing you type there is sent to us.
  • The level-check answers stay in your browser; only the level you end up choosing is stored with the order.
  • Your email is used to deliver your plan, for one message a few days after your exam date asking how it went, and, only if you tick the box on the free-week page, for at most two emails.
  • We delete plans, names and emails 18 months after purchase, and unpaid checkouts after 30 days.
  • No advertising cookies, no selling or sharing of data for marketing.

What we collect and why

  • Study plan order: exam, target, exam date, first study day, starting level, hours a week, study days, weakest skills, plan language, paper size and the optional name for the cover. Lawful basis: performance of a contract (UK GDPR art. 6(1)(b)).
  • Email address: from the checkout or the order form, to send the download link and answer support questions (contract), for the one after-exam feedback request (legitimate interests, art. 6(1)(f)), and from the sign-up box only if you tick it (consent, art. 6(1)(a)).
  • Payment: handled by Lemon Squeezy as merchant of record. We receive the order number, amount, currency and email; never card details.
  • Feedback: if you answer the feedback request, we store your rating, exam outcome and comment with your order (legitimate interests: improving the plans). We publish a comment on the site only if you tick the box allowing it, and only with the name you choose to show, if any.
  • Server logs and, if enabled, Cloudflare Web Analytics: cookieless, aggregated page statistics (legitimate interests, art. 6(1)(f)).
  • On this device, the order form keeps your choices in your browser's session storage until you close the tab, so they survive a trip to the checkout and back. Nothing of this is sent to us until you continue to payment.

Who processes data for us

Where data leaves the UK or EU, these providers rely on adequacy decisions or standard contractual clauses.

  • Supabase (database, file storage and functions; servers in the EU).
  • Lemon Squeezy (payments, tax and receipts; merchant of record).
  • Cloudflare (website hosting and, if enabled, cookieless analytics).
  • Resend (sending the download and feedback emails).

How long we keep it

Plans (the PDF), the name for the cover and your email are deleted 18 months after purchase by an automatic weekly job. Unpaid checkouts are deleted after 30 days. Order records needed for tax keep only non-personal fields after that. Feedback you did not allow us to publish is deleted with your order; published feedback stays on the site until you ask us to remove it. Sign-up emails are kept until you unsubscribe.

Your rights

You can ask for a copy of your data, its correction or deletion, restriction, portability, or object to processing, and withdraw consent at any time, by writing to privacy@fluentpace.com. You can also complain to the Information Commissioner's Office (ico.org.uk) or your local data protection authority.

Changes

This is version 2026-10-20. We record which version you accepted with each order.